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• Do I have to pay to be a playtester?

  Nope! We will never ask you to pay a subscription or anything like that to become a playtester. Will I need to make any in-game payments? Unless explicitly stated, we will not ask you to pay for

• Can I use a VPN while I playtest?

  Unfortunately not. As mentioned in the Tester Code of Conduct, testers must not use a VPN while they playtest. Why? When developers set up playtests with us, they request specific target demographics

• Our contact methods

  If you ever receive a playtest invite or screener survey and you're not sure if it's from us, please get in touch with us at help@playtestcloud.com. We will be able to look at your profile and see if

• Can I set up a default method for receiving my Tremendous reward?

  When accepting your reward from us, you will need to enter your info so that Tremendous (our reward provider) can send it to you. The reward can be sent in the form of a PayPal payment or a virtual

• Which payment provider do you use?

  We reward our testers using Tremendous, through which you can redeem your rewards for either virtual gift cards, virtual bank cards or PayPal payments. Here's a video about how redeeming works! We do

• What is the TestFlight app and how do I use it? - iOS only

  The TestFlight app makes it easy for testers to trial unreleased versions of games, providing valuable feedback to developers before their apps are released on the App Store. It's a well-known safety

• Reporting problems during a PC playtest

  If you're taking part in a playtest and are experiencing issues, you should contact us at help@playtestcloud.com detailing what's going wrong. You should also send over screenshots of what isn't

• Important: Verifying your profile for kids playtests!

  After you've added your child to your profile, you'll need to verify your profile. When verifying, you are giving consent as the child's parent or guardian, allowing them to take part in our

• Important: Verifying your profile for kids playtests!

  After you've added your child to your profile, you'll need to verify your profile. When verifying, you are giving consent as the child's parent or guardian, allowing them to take part in our

• 🎁 It's Giveaway Time! 🎁

  Hey Playtester! We're giving away a $100 gift card through Tremendous, our payment provider! 💰 To be in with a chance at winning, all you need to do is update your PlaytestCloud profile. It's that

• Using Steam activation keys

  If your playtest requires a Steam activation key, it'll be available for you in the PlaytestCloud app. You will receive it during the setup process. How to use a Steam key Copy the key in the

• PayPal fee

  Tremendous has recently introduced a fee for processing PayPal payments. This is a charge of 6% against the amount you wish to process. There are reward options which do not charge you anything: Gift

• Scams using Facebook and Telegram

  Recently, we have found out that there is a Facebook page and Telegram accounts pretending to be the PlaytestCloud community managers. We do not use Telegram. We will never ask you for any personal

• Use of peripherals in PC playtests

  In case you receive a new PC playtest invite and are wondering if you can make use of different peripherals such as a gaming controller while playtesting, it's always good to first check the email

• Article: The PlaytestCloud Tester Code of Conduct

  Playtesting is a fun and rewarding experience! To ensure that you remain eligible for rewards, read and follow our Tester Code of Conduct. It contains what is expected from you when testing games.

• What is a debug menu?

  Sometimes you're going to see a debug menu in your playtest, and it's important to pay attention to whether or not this is something you need to interact with or not. (A debug menu is a hidden

• Use credentials to take part in a test - Video

  We prepared a video for you to help you understand how to use credentials in a playtest that includes them. Chapters: 0:00 - Intro 0:06 - Where can I find credentials? 0:25 - How to use credentials

• How to record using the PlaytestCloud: Be a Playtester app

  To record while you play, you will need to manually start the recording in the app. Entering a playtest and following the setup instructions will take you to that point. For app setup tutorials and

• Use Steam Keys to take part in a test - Video

  Here's a useful video that will get you through the steps you need to follow in order to take part in a playtest that has a Steam Key included. Chapters: 0:04 - Where to find the Steam key 0:15 - How

• Your data: What we use and how we keep it safe online

  We've put together some common questions and answers about what we need access to on your device and how we look after your data Do you sell my data to third parties? No, your privacy is very

• How to complete in-playtest tasks using the PlaytestCloud app on PC

  You may sometimes get a playtest that has special tasks. These are displayed differently depending on whether you are using our app on a PC, on Android or on iOS devices. If you prefer to watch a

• How to: Complete tasks - Using the PlaytestCloud app on iOS and Android

  You may sometimes get a playtest that has special tasks. These are displayed differently depending on whether you are using the PlaytestCloud: Be a Playtester app with Android or iOS. For info about

• Been invited to a test by a developer? Here's how to record using our software

  Developers will often use PlaytestCloud software to run their own playtests. Our software has the ability to record both your screen and microphone (after permissions are granted of course!), so they

• Tech check: Troubleshooting tips for interviews in the mobile app

  If you encounter an issue with the testing of the following sections before your next interview on Android or iOS, these troubleshooting tips can help you out: Microphone Change your mic or

• Help for microphone issues

  If you're experiencing issues with your microphone, we're here to help! 📱For info about devices you can use for playtesting, check out our compatible device list 🖥️ Having problems with the mic

• My playtest crashed/freezed/is lagging! What should I do?

  Because the games that we test are still in the middle of development, they might not look or behave exactly as they’re meant to. If you find that the game crashes/freezes or is lagging, just close

• How to: Resubscribe

  Please get in touch with us at help@playtestcloud.com and we'll do that for you. Do bear in mind that being unsubscribed affects testers in the following ways: You will not receive any playtest

• PC troubleshooting

  We've only just started PC testing and some aspects are still being ironed out. However, just in case your own device is having issues, we thought it'd be a good idea to share some links that can

• Setting up for a PC playtest

  It's important to follow the instructions in your invite email, as this will let you know how you will need to access the game. There are a few possibilities here, so make sure you take the time to

• How to: Update your email address

  Please get in touch with us at help@playtestcloud.com and we'll do that for you. Please remember you'll need to have access to the email address that is connected to your PlaytestCloud profile: If

• I've already started recording a longitudinal but on returning to the test I can't continue. It says the playtest is complete - what does that mean?

  Let's figure out what's happening here: The best thing to check first is the deadline for the playtest, to make sure it hasn't passed yet. If the playtest is still running, it's possible that you

• I have additional needs (for example, a hearing or sight impairment). Can I be a tester?

  Thank you so much for enquiring about this! We'll give you some background on how playtesting works with us so that you can decide if you'd like to join us: At the moment, all of our playtesters are

• I'm having problems with a playtest - HELP!

  Sorry to hear about the issues that you are having! As the games that we test are still in the middle of development, they might not look or behave exactly as they’re meant to. If you're having

• Got questions about receiving rewards through Tremendous? Here's info about our reward provider

  Receiving rewards through Tremendous - how does it work? There are 3 stages to receiving rewards after you've submitted a playtest well. You will be notified of all of these via email. The 3 stages

• The app says I've already completed the Playtester Onboarding - I haven't started it!

  If you're trying to complete the Onboarding, but you're seeing the following message... ... it is because our system has detected the use of a VPN (software that can alter the detected location on

• Getting started as a playtester with PlaytestCloud - Video

  Learn how to get started with PlaytestCloud, complete the Playtester Onboarding, and optimize your profile to receive playtests! If you have any questions, check out the rest of our FAQ's or email us

• How do I become a playtester?

  Not much of a reader? Check out our 'Getting Started' video! If you'd like to become a playtester, the first thing you should do is head over to our sign up page here. You'll complete the short,

• How do I join an interview or interview with gameplay?

  Your invite email and all reminders will contain the link that you can use to join. You'll need to have the PlaytestCloud app installed on your device - fully updated - and some headphones at hand,

• How to: Playtest

  The most important thing to remember when you test a game is to think out loud when you are playing. When talking in a playtest, try to think of it like a stream of consciousness - describe the many

• PlaytestCloud: Be a Playtester app - Setting up and recording issues

  We're sorry that you're having some difficulty with the app. Let's go over setting up first! Important steps with setting up the recording on iOS First, ensure that the PlaytestCloud app is selected

• I don't want to forget my interview! Can I be reminded?

  Of course! 24 hours before your session, we'll send you an email asking you to confirm that you can still attend. This needs to be done by the time mentioned in the email, otherwise another tester

• I've already started recording a longitudinal but on returning to the test I can't continue. It says the playtest is complete!

  One of two things could be occurring here: The best thing to check first is the deadline for the playtest, to make sure it hasn't passed yet. If the playtest is still running, it's possible that you

• Bring-your-own-player tests: Background info

  What are BYOP playtests? BYOP (bring your own player) playtests are when a game developer brings their own players and fans into a playtest. If you are part of this playtest, you will ultimately work

• Interview with gameplay: What do I need to do?

  So, you’ve been selected for an interview with gameplay - that’s great! This interview includes a live playtest element, which means that you'll be playing a game while a game developer or games-user

• Installing the PlaytestCloud: Be a Playtester app

  To install the PlaytestCloud: Be a Playtester app, follow these 6 steps: Prefer a video? Check out our YouTube app setup playlist! Find the app in the App Store or Google Play Store (If you are doing

• Tips for improving your talking

  Need some advice on what to talk about or how to get started? You're in the right place! Check out the tips below for some great advice on talking while playing: When you talk out loud while you are

• What is 'natural gameplay'?

  This one is super simple - when a developer requests that you complete a playtest naturally, they want you to play the game as you normally would. This means that they don't want you to investigate

• How do I delete my tester account?

  If you would like to delete your tester account with PlaytestCloud, you are able to delete your profile yourself. All you need to do is head to this page, where you will be able to enter your email

• What reward options are there?

  Getting your rewards Tremendous is our payment provider. Through them, we are able to offer our playtesters multiple ways to receive their rewards. The reward amount for each playtest can be found on

• I've completed a screener survey - where's my playtest?

  Testers are only officially invited when they receive an email invite with a title like "We have a new playtest for you" or "You have been invited to the focus group". This is also true if you have