I'm having problems with a playtest - HELP!

Sorry to hear about the issues that you are having! As the games that we test are still in the middle of development, they might not look or behave exactly as they’re meant to.

If you're having issues recording with the PlaytestCloud: Be a Playtester app, please check out this FAQ article.

If not, let's try to troubleshoot what is happening:

• If you have not been able to play the game at all, then please try to uninstall and then reinstall the game. Before you do that, please ensure that your device is updated, that you have plenty of space and that no other background apps are running.
• If you have been able to play, then please try to restart the app to see if this helps. Do not uninstall the game if you have already started playing.

After trying that, if the problem continues then please stop playing and let us know again at help@playtestcloud.com. If you are seeing an error message, please send us a screenshot so that we can check it out. This will not go against the NDA as it will help us and our colleagues to figure out what is happening.

Remember, advertisements featured in a playtest is not a bug, but is part of a game.

We are unable to accept screen recordings of playtests that you have made on your device. This would go against the NDA as you are not allowed to recording the developer's intellectual property. Doing this would also mean that you do not complete any necessary tasks. Please only record the games using designated PlaytestCloud software. 

You can also check out our video on What to do if there's a problem!

If you have any other questions about being a playtester, please get in touch with our Community Manager using the email address above.