My playtest crashed! What should I do?

Because the games that we test are still in the middle of development, they might not look or behave exactly as they’re meant to. If you find that the game crashes, just see if you can enter the game again. If the game continues to behave this way then please stop recording and try the following troubleshooting tips:

• Close any unnecessary background apps, as these could be taking up valuable memory on your device. It could also help if you are having difficulties with your mic. 
• Check to see how much space you have available on your device. If it is very full then this can cause the app to have difficulties.
• Check that you are running the most recent versions of your mobile device and of the PlaytestCloud app.
• Restart your device as this is surprisingly effective.
• Also, ensure that you're connected to strong wifi while you're playing. If the connection is intermittent or is being used by multiple people at once, this can have an effect.

Resources

You can also check out our video about what to do if there's a problem!

If that still doesn't solve the issue, let us know at help@playtestcloud.com and we’ll try to help!

Don't forget the NDA

We are unable to accept screen recordings of playtests that you have made on your device. This would go against the NDA as you are not allowed to recording the developer's intellectual property. Doing this would also mean that you do not complete any necessary tasks. Please only record the games using designated PlaytestCloud software.

If you have any other questions about being a playtester, please get in touch with our Community Manager using the email above.