PlaytestCloud: Be a Playtester app - Setting up and recording issues

We're sorry that you're having some difficulty with the app. Let's go over setting up first!

Important steps with setting up the recording on iOS

  • First, ensure that the PlaytestCloud app is selected in the broadcast pop-up menu.

  • Next, in the same pop-up menu make sure you have turned on your microphone. If the microphone icon is red, it means it is on. If it is not red, then your microphone is not recording and neither is your screen. Your device should look like this when you record:

  • Finally, make sure to start recording before you start the game. You will have to manually start and end all recordings. 

On iOS, you can also stop the recording from the control center (swiping down the screen from the top), but be mindful that you can't restart the recording from there. You still have to manually restart it from the PlaytestCloud app.

If you have followed all these steps then your recording should work. Of course, if you are still experiencing difficulties please let us know at help@playtestcloud.com. 

If you find that the recording keeps stopping in the app...

...here are some things that you could try to improve your experience:

  • Close any unnecessary background apps, as these could be taking up valuable memory on your device. It could also help if you are having difficulties with your mic. 
  • Check to see how much space you have available on your device. If it is very full then this can cause the app to have difficulties.
  • Check that you are running the most recent versions of your mobile device and of the PlaytestCloud app.
  • Restart your device as this is surprisingly effective.
  • Also, ensure that you're connected to strong wifi while you're playing. If the connection is intermittent or is being used by multiple people at once, this can have an effect.

Experiencing this issue on iPhone Pro and Pro Max 14, 15 or 16?

Some testers have been having an issue with iPhone's ProMotion feature, which constantly stops your recording while you play. 

We're currently working on releasing a fix to this in our next app update, which is expected to be ready soon.

In case you're experiencing this, you can try going to your phone's settings/accessibility/motion and limiting your iPhone's frame rate. This will deactivate the ProMotion feature and hopefully allow you to continue with your test. You can reactivate ProMotion when you finish it.

If you are still experiencing difficulties after following these steps, please let us know at help@playtestcloud.com. 

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