Help for microphone issues

If you're experiencing issues with your microphone, we're here to help!

Having problems with the mic check in the app?

• Close other apps that could be using the microphone.
• Check for the mic-based permissions in your phone's settings.
• If your headphones are not recognized, try to disconnect them and only connect them again when the app prompts you to do it.
• Check your internet connection. If you're using wifi, try moving closer to the router.
• Change your mic or headphones to some different ones.

If you continue to have any issues, get in touch with us at help@playtestcloud.com.

Received feedback that your audio quality needs improving?

• Record in a quiet place. Try closing all the doors and windows in the room and turn off any fans or equipment that could make background noise.
• Make sure your microphone isn’t covered by your hands or clothes.
• Place your device closer to your mouth but try not to cough into it.
• Consider recording in a location that has soft furnishings, like carpet, curtains or cushions, if possible. This can help to reduce echoing.
• Change your mic or headphones to some different ones.
• Check your internet connection. If you're using wifi, try moving closer to the router.

If you have any further questions, feel free to check out our other FAQ articles or get in touch with us at help@playtestcloud.com.