Our contact methods

If you ever receive a playtest invite or screener survey and you're not sure if it's from us, please get in touch with us at help@playtestcloud.com. We will be able to look at your profile and see if it was legitimate. 

We will only contact you through the following ways:

• Via email, through:
  • help@playtestcloud.com; or
  • hello@playtestcloud.com.
  • Note: If you wish to contact us, please do so at help@playtestcloud.com
• On our TikTok account, @playtestcloud.official
• Through responses to your comments on our PlaytestCloud tester Facebook account, or
• Responses to comments on our tester YouTube channel.  

Our tester FAQ's are also a trusted source for info, as well as our general PlaytestCloud YouTube channel. 

If you are contacted through any other method, whether inviting you to a playtest or providing info about how playtesting works, please let us know. We will only get in touch with you using the methods listed above. 

Important note: Please remember you'll need to have access to the email address you used to sign up to PlaytestCloud, as the only way that we can verify an account ownership is if you contact us from that email address. If you ever lose the access to that email, we won't be able to help you further

If you have any other questions about this or about being a playtester, please email our Community Manager at help@playtestcloud.com