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PC troubleshooting
We've only just started PC testing and some aspects are still being ironed out.
However, just in case your own device is having issues, we thought it'd be a good idea to share some links that can help with common Windows PC problems:
General troubleshooting suggestions for Windows 10
https://www.auslogics.com/en/articles/fix-new-games-dont-start-on-windows-10/
RAM speed can be important when playtesting, here's how to check it
https://www.auslogics.com/en/articles/how-to-check-ram-speed-size-and-type/
When a game is not installing, there can be a couple reasons. Here’s an answer in a Microsoft support forum that asks for a lot of information about a game that’s not installing
Keeping your PC drivers up to date is important, but a recent update may cause issues. In this article, learn how to roll back drivers in Windows 10.
https://www.auslogics.com/en/articles/roll-back-drivers-in-windows-10/
How to maximise your PC and speed it up
https://www.auslogics.com/en/articles/how-to-speed-up-windows/
Here we have some info on fixing ping issues and increasing FPS for a smoother gaming experience.
https://www.auslogics.com/en/articles/how-to-fix-ping-issues-and-low-fps-gaming-on-windows-11/
A "clean boot" means you'll start Windows with a minimal set of drivers and startup programs this is to tell whether a background program is interfering with your playtest. This is like starting Windows in Safe Mode, but will dig a little deeper into the cause of a problem.
If you're having problems with your PC, the following table can help you decide which recovery option to use.
Creating user accounts for your PC. This can help with playtesting.
Getting help when you see a Windows activation error
The official Windows update FAQ
https://support.microsoft.com/en-gb/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
Troubleshoot problems updating Windows. This can help if you are not sure what is preventing an update for your PC
Sometimes, we will ask you specific information about the operating system you are using for a playtest. Here's how to find out what version you are running and any other useful information
Here's some info on finding your activity history and privacy. This helps keep track of the things you do on your device, such as the apps and services you use, the files you open, and the websites you browse.
Hope it helps!
Got any questions about playtesting? Contact our Community team at help@playtestcloud.com