Tech check: Troubleshooting tips for interviews in the mobile app

• If you encounter an issue with the testing of the following sections before your next interview on Android or iOS, these troubleshooting tips can help you out:

Microphone

• Change your mic or headphones to some different ones.
• Check your internet connection. If you're using wifi, try moving closer to the router.
• Record in a quiet place. Try closing all the doors and windows in the room and turn off any fans or equipment that could make background noise.
• Make sure your microphone isn’t covered by your hands or clothes.
• Place your device closer to your mouth but try not to cough into it.
• If headphones are not recognized, try to disconnect them and only connect them again when the app prompts you to do it.
• Close other apps that could be using the microphone.
• Check for the microphone permissions in your phone's settings.
• Turn off any fans or equipment that could be making noise in the background.

Camera

• Check your internet connection. If you're using wifi, try moving closer to the router.
• Close other apps that could be using the camera

Screen-sharing

• Check your internet connection. If you're using wifi, try moving closer to the router.
• Close other programs that you're not using. This is so you can free some RAM.
• On iOS: check for "Screen recording" permissions in the settings.
• On Android: check for "Screen capture" (or similar) permissions in the settings.

Network

• Try to reset your router.
• Ask others in your network to limit their wifi use for the duration of the test.
• Check if you have connectivity problems in general and try to fix them (you can also try doing a speed test here).

If none of the troubleshooting tips worked, do you perhaps have a different mobile you could use to try to join?