Article: The PlaytestCloud Tester Code of Conduct

We want you to have fun and to enjoy the testing experience, but we also need members of our player pool to understand the need to focus when playtesting.

Our Tester Code of Conduct below contains the rules that you must adhere to and what is expected from you when testing games on our behalf. 

When playtesting, please ensure you:

  • Are located in the country that you have specified on your profile;
  • Record in a quiet place, away from others or distractions;
  • Fill out your profile and screener surveys honestly, ensuring that the details provided in both match up;
  • Provide continuous, constructive, and fair thoughts and opinions: the developers need your help, so explaining your opinions will be necessary. Speak in English (unless asked otherwise) while recording. Your device should also be set to English;
  • Remember you do not need to make any in-game payments unless explicitly asked by PlaytestCloud. Many of the games you test will be available on the App/Play Store, so if you make a payment you will be charged;
    • Do not enter your bank details or credit card details into any playtest that you receive;
  • Remain focused when playtesting: What we mean here is don't eat while you record or get distracted by other activities. Stay actively and fully engaged in the playtest itself.
    • Don't forget that general cursing is okay as we understand it's a natural response to gaming - we all do it! We want you to react to the games you're testing as naturally as possible, so you can curse as long as it's not excessive.
    • Also, as the intention is to send the recordings to the developer, if a recording includes any cursing or derogatory comments directed at them, we will not use the recording and the tester will not be rewarded.
  • Contact help@playtestcloud.com if you have any problems with a playtest, using respectful language. Our playtests are not for finding bugs or errors within games, so always contact us to let us know of any issues that stop you from playing/being able to complete tasks. If there is a known bug in a game, it will be described in the special instructions in a playtest invite. When troubleshooting an issue, do not delete anything unless we ask you.

If you are attending an interview, please ensure you:

  • Are ready in the PlaytestCloud app at the time requested in your invite - this means ensuring that your app is set up ahead of time, so that you do not have any last-minute issues with joining;
  • Let us know if you are unable to attend the interview as soon as possible; and
  • Take part in the interview to the best of your ability, showing respect for the developer and being mindful of what your camera displays.

By selecting and confirming an interview time slot, you are accepting responsibility for the above.

You must not:

  • Discuss any game you have played with anyone, as outlined in the NDA;
  • Take screenshots or screen recordings of the games, unless you are reporting an issue to us;
  • Use a VPN or any other software to mask your location while testing (we can detect this and will not be able to accept your playtest). Testers are also not allowed to use emulators;
  • Ignore any required in-game playtest tasks;
  • Have more than one account with PlaytestCloud;
  • Make derogatory comments about the developers or the gaming company directly (we only need your thoughts about the game itself).

When accepting a playtest or an interview slot, please ensure that you are able to commit to all of the above rules. If you do not follow them, it could result in playtest submissions being denied payment and/or removal from the PlaytestCloud database.

Important note: Please remember, you'll need to have access to the email address that is on your PlaytestCloud profile. If you need help with a playtest, the only way that we can verify profile ownership is if you contact us from that email address. If you ever lose the access to the email, we won't be able to help you further.

Thanks for playtesting and for your interest in helping us to improve mobile games. Happy gaming!

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