Article: The PlaytestCloud Tester Code of Conduct

Playtesting is a fun and rewarding experience! To ensure that you remain eligible for rewards, read and follow our Tester Code of Conduct. It contains what is expected from you when testing games. 

When playtesting, please ensure you:

  • Only record while in the country that you’ve specified on your profile;
  • Record in a quiet place, away from others or distractions;
  • Provide continuous and constructive thoughts and opinions in English (unless asked otherwise) while recording. Your device should also be set to English;
    • Both positive and negative opinions are very welcome! The best comments are fair and useful. 
    • The intention is to send the recordings to the developer. If we note excessive cursing, or derogatory comments directed at them, we will not use the recording and you will not be rewarded. 
  • Remain focused when playtesting. Stay actively and fully engaged in the test;
  • Fill out your profile and screener surveys honestly;
  • Arrive on time in the app for any scheduled playtests where you have organised a time slot with us, letting us know ahead of time if you aren’t able to make it. 

You must not:

  • Discuss any game you have played with anyone;
  • Take screenshots or screen recordings, unless you are reporting an issue to us;
  • Attempt to use software that masks your location, emulates other devices or takes tests on your behalf. Our fraud prevention systems will catch this and you will be banned;
  • Ignore any in-app playtest tasks - doing so will result in non-payment;
  • Have more than one account with PlaytestCloud;
  • Work in game development.

When accepting a playtest or an interview slot, please ensure that you are able to commit to all of the above rules. If you do not follow them, it could result in playtest submissions being denied payment and/or removal from the PlaytestCloud database.

Thanks for playtesting and for your interest in helping us to improve games. Happy gaming! <3

Tester help desk info:

You should contact our Community team at help@playtestcloud.com if you have any problems. Our tests are not for finding bugs within games, so always let us know of anything that stops you from playing/being able to complete tasks. When troubleshooting an issue, do not uninstall anything unless we ask you. Please ensure that you use respectful language when contacting us.

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