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• Error messages: In the PlaytestCloud app

  Error messages can occur in the PlaytestCloud app and we're here to help you get past them! Note: If you have tried the below troubleshooting tips and continue to see the area, please let us know at

• How to: Update your profile

  Where can I update my profile?: When you are a playtester, we will occasionally send you emails about updating the details on your profile: We send out a monthly prompt to our testers who haven't

• "Windows protected your PC" alert

  This is a standard security feature put in place for anything that hasn't been downloaded directly from an app/games store. Many of the games you are going to be testing are still in development, so

• Privacy at PlaytestCloud - Video

  PlaytestCloud take privacy very seriously. If you have any questions about our privacy policy, watch this video to learn more. Chapters: 0:00 - Introduction 0:22 - Signing up 1:17 - Downloading

• 'I accept' - Agreeing to the NDA

  When you get to the Non-Disclosure Agreement, you need to type 'I accept' into the box. This indicates that you understand and agree to the conditions there. Typing 'I accept' needs to be: in

• Error messages: Trying to install a game

  First off - sorry to hear that you're seeing an error message! Let's try to get that fixed for you. We've compiled a list of common error messages that testers see when trying to install a game. If

• What is the Playtester Onboarding and how to complete it

  You need to complete the Playtester Onboarding before you can start receiving invites to paid playtest. The Onboarding needs to be completed on an iOS, Android or Windows PC device. 📱For info about

• Can I take part outside of the time window in the invite email?

  Scheduled interviews If you are unable to attend an interview, please use the "Can't make it?" link in your invite email as soon as possible to let us know. We will need to find another testers to

• PC playtests with passwords

  We may need you to trial some PC games that are still in development. These will normally be protected by a single-use password, which will be included in your invitation email or in your

• What to do if there's a problem - Video

  Because playtests are often for games that are unreleased or adding new features, there can sometimes be problems with the games. This video shows what you should do if you run in to any problems

• I've been invited for an interview - what does that mean?

  So you’ve been selected to take part in a scheduled session - that’s great! This will take place in the PlaytestCloud app. A game developer or games-user researcher will join you at your allocated

• Playtest deadlines - Q&A

  Unless we say otherwise, there is no deadline for the playtest and it will be closed when all available slots for players are filled. If there is no deadline in the invitation email... ... we always

• Tips for interviews and interviews with gameplay

  You've been invited to an interview with a developer or a games-user researcher - awesome! We've put together some points to help get you ready for the meeting: Getting prepared: You'll need the

• How to: Finish your recording and upload

  When you have finished your playtest, you will need to manually end the recording in the PlaytestCloud app. Important: Please only end the recording using the PlaytestCloud app. If there are any

• Ensuring you gain a spot in a playtest

  Once you've been invited to a regular playtest (i.e. not an interview), the only way to ensure that you have a spot is to begin the test by accessing the game/test content. Just having the game

• After giving availability: How to know if you're invited to an interview

  Thanks so much for giving your availability! Do bear in mind that providing your available time slots in a screener survey does not confirm a session. Next steps after providing availability If

• Tips for PC playtests

  We've got some tips to make your PC playtest a success! When offered the choice of screens to record, make sure that you select "Share your display". Your full screen will then be recorded and we'll

• How to: Respond to ads in games

  No matter how you feel about them, most games have ads, so you will probably see ads in the games you playtest as well. Please keep in mind that playtesting means responding to the entire game

• How do you get my recording?

  When you have finished your playtest we will send you an email to confirm that we have received the full upload of your recording. If you don’t receive this email you can check your upload progress

• Do I need to talk while playtesting? If yes, in which language?

  The short answer is - yes, you need to talk while playtesting. The Playtester Onboarding and the majority of our playtests require testers to talk while recording. Without providing any commentary

• My Steam game isn't launching!

  We're sorry to hear that you're having some difficulties. Please use the link below to try to troubleshoot that: https://help.steampowered.com/en/faqs/view/5814-D9A3-BE42-62DF If you continue to have

• What happens if I can't attend/miss an interview?

  We completely understand if something else comes up so it's no worries if you can't take part. However, as interviews are scheduled, you will need to cancel your scheduled session as soon as

• Interviews: Giving availability and confirming your time slot

  This article will cover the four steps of taking part in an interview playtest: Providing availability; Getting short-listed; Completing the tech check; and Confirming your availability prior to the

• What are the different types of paid playtests?

  Here at Playtestcloud, we run many different types of playtests! We've listed them all below: Single-session The most common type of playtest that you can receive is just one recording session. This

• 'Display over other apps' permission on Android (OS 15+)

  What is this permission? It allows apps to display notifications in front of an app you're already using. An already set up example of this is when you get a phone call: It displays over your other

• Does the recording stop automatically once the required time is reached?

  No, you will need to stop the recording yourself in all playtests. Alongside the recording time requirement, many of our playtests contain tasks that need to be completed while recording. We

• Longitudinal playtests explainer - Video

  Got questions about a longitudinal playtest? You're in the right place. Watch along to learn key info, useful tips, and everything else you need to know for a succesful longitudinal playtest.

• Longitudinal playtests explainer - Video

  Any questions about your upcoming or ongoing longitudinal playtest? You're in the right place. Watch along to learn key info, useful tips, and everything else you need to know for a successful

• Playtesting with kids - Video

  Kids can playtest with us too! This video contains everything you need to know to sign up your child, playtest with them, and understand the measures we take to protect their privacy. Pssst - If you

• Where do I find the survey in single-session playtests?

  Most playtests will have an accompanying survey. In single-session playtests, we include a link to the survey in the invitation email and will also send a survey reminder after you have submitted

• Playtesting with kids - Video

  Kids can playtest with us too! This video contains everything you need to know to sign up your child, playtest with them, and understand the measures we take to protect their privacy. Chapters: 0:00

• How to: Get invites

  Not much of a reader? All good - we have a video about how we select testers for playtests! The basics As long as the demographics on your profile suit a game developer's game and their target

• How long before the playtest stops accepting new testers?

  Most playtests are sent automatically after being created. This means that playtests can be sent to many timezones. Sometimes our tests fill up very quickly as they do operate on a first come, first

• I haven't received a login email through the PlaytestCloud app!

  We’re sorry that you’re having trouble with this. Please ensure that you are entering the email address that you signed up to PlaytestCloud with. This is important because otherwise we will not be

• TestFlight code requests

  You do not need to put a code into the box - testers do not need TestFlight codes for any of our playtests. Please cancel the code request and then continue with the PlaytestCloud app. The code is

• Is playtesting a job?

  No. Keep in mind that being a playtester is not a full-time job but more of a fun way to make some money on the side. The amount of invites you get will vary depending on your location. For more info

• PC playtesting - Specs and operating system

  We're currently running PC playtests on Windows devices only. We do not run tests on Mac devices or PCs which run Linux OS. When updating your devices on your profile, you can select whether you own

• Removal of inactive profiles

  Once you've signed up to become a playtester, if you do not participate in any tests you've been invited to for two years, we will check in with you to see if you are interested in continuing with

• Where do I find the survey in playtests?

  Most playtests will have an accompanying survey. In single-session playtests, we will include a link to the survey in the invitation email and will then send a survey reminder after you have

• Deadlines in PC playtests

  It's important that you stick to any deadlines in PC playtests. Deadlines will be mentioned in the playtest invitation email we send you. Losing track of this would mean either of the following: If

• How to delete a TestFlight game after completing a playtest

  It is very important that, after completing a playtest done through TestFlight, testers delete the game from their iOS device, as well as deleting the game from the TestFlight app itself. This is to

• Can I sign up for PC playtests only?

  Once you're a qualified tester at PlaytestCloud, you become eligible for playtests on both mobile and PC. However, if you wish to only receive PC playtests, all you need to do is to leave only a

• Who are the game developers?

  Many game developers come to us to get a better understanding about how their game is perceived. Because we have an NDA agreement with all of them, we cannot discuss the studios themselves or the

• Playtesting with kids! - general overview

  Our kids playtests are a little bit different to our playtests for adults - but just as fun! To take part in a playtest with your child, you will need to be with them while they must play the game

• Completing a paid standalone survey

  Once you've successfully completed a standalone survey playtest (so a playtest that is only a survey, with no recording steps), you will not receive a confirmation email from us. Instead, once you've

• Info about sharing, streaming, and getting a copy of your playtest

  Testers aren't able to share or stream any of their playtests Due to the confidentiality terms outlined in our NDA agreement, you are unable to share anything about the playtests you take part in.

• Selecting your screen on Android devices

  When setting up for playtests on newer Android devices, you may see the below screen right before you begin recording. This gives you the option to share just one app on your phone, but we need you

• Is PlaytestCloud legit?

  It's understandable that you'd be wary considering there's so many scams out there. We've been reviewed by several third parties over the years as you can see here. Full Time Job From Home The Wise

• Survey tips

  Please provide thoughtful and detailed responses to the survey. Your responses are very important to the game developer and improving the final version of the game. It’s important to be honest! Even

• Recording your screen during a PC playtest

  Before you take part in a PC playtest, you will be asked to share your screen. The only option will be to "Share your display". This will mean that the full screen is recorded - otherwise we wouldn't