What happens if I can't attend/miss an interview?

We completely understand if something else comes up so it's no worries if you can't take part.

However, as interviews are scheduled, you will need to cancel your scheduled session as soon as possible.

How to cancel a scheduled time slot

Find your invitation email which contains the confirmed time slot along with the reward amount.
On the email, find the section titled "Can't make it?". Use the link there to cancel your time slot.

We've attached an image of what this looks like:

What happens if I don't cancel my interview time slot?

Not showing up to the interview without canceling will negatively affect your likelihood of being invited to future interviews.

Don't forget that a game developer has set up this time slot, so non-attendance will affect their findings. When you inform us that you can't attend a session, we're able to find another tester to take part.

Resources

If you'd like any more info about interviews, check out our video! And here's one on interviews with gameplay!

Cancellations for interviews

These can occur, and we'll let you know via email. If a cancellation is within a few hours of the scheduled session then you may be able to receive some of the reward amount. Please speak to the community team at help@playtestcloud.com if you have any questions.

Be careful: Your time slot will be cancelled if you become unsubscribed from our automated emails. This is because our system won't be able to provide any updates.

If you have any other questions about being a playtester, please get in touch with our Community Manager on help@playtestcloud.com