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  • Help with installing Steam

    If you've been invited to take part in a PC playtest, there's a good chance that you'll be playing the game through Steam. Steam is a gaming platform through which you can browse, purchase and play

  • Who are the game developers?

    Many game developers come to us to get a better understanding about how their game is perceived. Because we have an NDA agreement with all of them, we cannot discuss all of the studios themselves or

  • How to install a game: Android and iOS

    (For troubleshooting, see below) What you need to play Android games: A recent Android device Android 10 or better (except Amazon Fire Tablets) What you need to playtest iOS games: A recent iPhone or

  • What is the deadline for a playtest?

    Unless we say otherwise, there is no deadline for the playtest and it will be closed when all available slots for players are filled. Sometimes our tests fill up very quickly as they do operate on

  • Survey tips

    The most important tip: Be honest! Even negative feedback helps developers with the game, so don’t be afraid to tell them what you think Please provide thoughtful and detailed responses to the

  • How do I keep tabs on the steps I've completed?

    Playtest completion steps Steps in a playtest are the required recording sessions or surveys. The steps that you need to complete will always be listed in your invitation email. Your PlaytestCloud

  • The playtester NDA

    You agree to a non-disclosure agreement (NDA) before every playtest, which means you are not allowed to share anything about the game with anyone. There is no time limit on keeping things secret —

  • Recording tips

    It's great that you want to better your recording quality! Below are some top tips for recording like a pro! Find a place away from other people - when you’re in a room with lots of background noise

  • I found a bug in this game!

    Often the games you'll be playing are pre-release. With pre-release games, there is always a chance the game you'll be testing will have elements or moments within the game that could be considered a

  • How to activate a beta branch in Steam

    Some of the games you will playtest in Steam will require you to activate a beta branch. This means that you will be playtesting a specific beta version of the game. In order to do this, follow these

  • What kinds of games will I test?

    We work with a variety of game developers, so there are many different games that you might get the chance to test. Unfortunately, you can’t request which game you would like to play. How do you find

  • When does the follow-up survey need to be completed by?

    The tester grace period in single-session playtests In playtests that only require one playtest session to be recorded, each tester has a 12-hour time window in which they need to record and complete

  • What devices can I playtest on?

    Android - Phones and tablets with Android 10 or better, except for: Amazon Fire Tablets. Devices running on an Android Go Edition operating system - this OS is very limited and does not have the

  • Confirming your interview attendance

    Confirming attendance for an upcoming online interview is a required step that testers must complete before their scheduled time slot. Please make sure you do this on time to avoid any potential

  • I travel a lot/am travelling right now. Which location should I put on my profile?

    The location on your profile should be your current location, so the country that you will be playtesting from. This is regardless of where you were born or where you have citizenship. Why are

  • How to: Add your kids to your profile

    We have many playtests for children up to 15, set up by game developers who specialize in kids' mobile games! Parents need to add their children to their PlaytestCloud profile. On taking part in the

  • How to: Add your kids to your profile

    We have many playtests for children up to 15, set up by game developers who specialize in kids' mobile games! Parents need to add their children to their PlaytestCloud profile. On taking part in the

  • When will I get a new playtest?

    The amount of invites you get depends on your location, as some developers target certain countries over others. When we arrange a playtest, we randomly select playtesters who fit the test's target

  • Longitudinal playtests

    Overview (see below for troubleshooting) Longitudinal playtests take place over a specified number of days, and require 1 recording session to be recorded each day. Usually there are a couple of

  • Longitudinal playtests - overview and help

    Overview (see below for troubleshooting) Longitudinal playtests take place over a specified number of days, and require 1 recording session to be recorded each day. Usually there are a couple of