When does the follow-up survey need to be completed by?

Every tester has a 12-hour time window in which they need to complete their follow-up survey. This time begins as soon as a game is opened to playtest it. The survey must be completed within this timeframe in order to be accepted. 

In the case of a longitudinal or multi-session playtest, this window begins at the start of the session you are currently working on. For example, if you are on day 3 of a longitudinal test, the 12 hours will begin when you start the game for that day.

The game developer wants feedback about what you have done, so we want those thoughts to still be fresh and no details to be forgotten. This is why we can’t accept surveys submitted any later than this. 

If you have a question that is not included here, you can always ask our Community Manager at help@playtestcloud.com