I'm seeing a "Parsing the Package" error when I try to install a game

First off - sorry for the problem that you are having! Hopefully this article will solve it.

It is always possible that the game itself is having issues, however there are some things you can check to troubleshoot the problem on your end first.

The following link provides prompts that the Community team will ask you about your device or to try, so it's useful to check them out now:


Hopefully it helps!

If you continue to see an error, please take a screenshot and send it over to the team at help@playtestcloud.com, along with what you have done to troubleshoot on your device. As the screenshot is about a problem, this will not go against the NDA.