My Tremendous reward card is lost/has been stolen!

If your card has been lost or stolen, you can report it to Tremendous on your card page and receive a replacement for the remaining balance.

  1. At the top right corner of your card page, select Manage card > Report a lost or stolen card.
  2. Fill out the report with your information and choose Submit.

Virtual cards are replaced via email. Per Tremendous' cardholder agreement, Tremendous is not responsible for replacing any lost or stolen funds: 

You agree to use your best efforts to safeguard the Card and you agree to protect the Card as you would cash. If the Card has been lost or stolen, or if there are unauthorized transactions on your Card Account, we will not replace the card or the remaining balance and you will lose all the money on the Card.

PlaytestCloud is also not responsible.

If you believe a purchase was made fraudulently on your card, please dispute the transaction with the retailer the purchase was made with. You can also report unresponsive or fraudulent merchants to their hosting platform. Neither Tremendous nor PlaytestCloud is unable to dispute transactions on behalf of recipients. 

If your Virtual Visa Card was fraudulently used, your email account may have been compromised as Virtual Visa Cards are only accessible via email. It's recommended that you reset your email passwords as soon as possible.

If you have any questions, you can contact Tremendous directly at or check out their FAQ's.