I don't want to forget my interview/Live Playtest! Can I be reminded?

Of course!

24 hours before your session, we'll send you an email asking you to confirm that you can still attend.

We then send out 3 reminder emails before the allocated time slot mentioned in your invite. These will be sent:

  • 8 hours before;
  • 1 hour before; and
  • 12 minutes before.

This final one is set at 12 minutes because we request that you join the interview 10 minutes before the planned time. This is so that you are ready to go when the time comes!

If you're not able to attend the interview or a live playtest please let us know as soon as possible using the "Can't make it?" link in your invite email.

This will let us know that we need to find another playtester to fill the time slot.

You may also like to check out our videos about interviews and live playtests (interviews with gameplay)! Thanks so much for helping developers and researchers to improve gaming!

Cancellations for interviews can occur, so please check your emails regularly in the lead up to a scheduled interview. If those cancellations are within a few hours of the scheduled session then you may be able to receive some of the reward amount. Please speak to the community team at help@playtestcloud.com

If you have any other questions about being a playtester, please get in touch with our Community Manager on help@playtestcloud.com