The app says that my upload is complete but I haven't received a confirmation email yet

When we have received your recording we will send you an email stating "We received your recording". This is confirmation that we now have everything that we need to review your playtest.

If you have not received this email, the upload needs to finalize on our end, even if the above notification is showing.

When you get the confirmation email you may delete the game (as long as you've finished your playtest)!

Please bear in mind that there may be some time between the upload complete notification appearing on your phone, and the recording finalizing at PlaytestCloud. The final step is receiving that confirmation email!

If you continue to have any issues, you can check out our video about what to do if there's a problem. 

If you have a question that is not included here, you can always ask our Community Manager at help@playtestcloud.com